Teamwork is the core success factor supply chain management, especially when it comes to logistics personnel who need to coordinate with customers as a team as they tackle a huge pile of purchasing orders and a wide array of customer needs, both upstream and downstream, in each business while at the same time having to coordinate and manage transport means, be they drivers, warehouse/stock workers or destination warehouse staff. Theirs is a challenging job in terms of effective management to ensure all processes are harmoniously executed with maximized effectiveness from upstream through to downstream stages, which requires a number of skills, be they open-mindedness, negotiation/compromise, leadership and decisiveness or awareness of one’s obligations, while giving priority to common interest.
Therefore, effective team management requires each team member’s work efficiency which can be enhanced by the following ten-fold quality:
1. Having a clear-cut objective/mission
To achieve work efficiency, one needs first to have a clear-cut objective that can easily be assessed. The objective can be on a short-term basis because by setting our aim too high and falling short we might put pressure on ourselves. On the other hand, if our short-term goal can be achieved, we will be more encouraged and able to achieve the following goals. Still, our goal should be neither too low nor too high. For instance, a short-term goal is to be able to solve the customer’s problem by the end of the month while the long-term one is to become Thailand’s leading business by 2020.
2.Getting one’s priorities right
Being able to take responsibility for a great number of things does not certify that we are smart or effective because an effective person actually needs to render high quality responsibility and care. We all realize what great responsibilities most top executives have to take and wonder how they are nevertheless successful. The simple reason: Because they are able to effectively distribute those responsibilities to different parties/sectors. The problem pertaining to a particular party/sector is the responsibility of the party/sector to solve. If the problem proves unsolvable, it is then the executive’s responsibility to render a helping hand while ensuring that no time is wasted on matters of no importance and that priority is given, instead, to matters that have direct impact on work as well as a large number of people.
3. Thinking before saying … particularly saying Yes
Saying should be preceded by a process of thinking and thorough analyzing because what is said is equivalent to a promise, an obligation that binds the person’s responsibility. Failing to do what you say can be damaging to you. Therefore, a new concept requires an assessment of its worthiness to find out whether or not it responds directly to the needs. In other words, one has to adhere to the principle of truth while thinking and rethinking many times over before any action is taken to safeguard against error or failure and ensure that the errors, if any, are minimized.
4. Understanding the reason for any action
It is essential that we understand the reason or cause of action taken by colleagues, members of the team, other parties while the decision made has not been based on emotion. Understanding it makes us think reasonably, well-liked by people around us and enjoy happiness in life, no matter while working or leading a private life.
5. Letting success be a proof of victory
Let your accomplishments and sense of responsibility be the indicator of your capability without too many words said as the sayings go: ‘Actions speak louder than words’ and ‘A picture is worth a thousand words’. The author believes that every one of us has doubted whether the person who makes promises can really do what he says. On the contrary, we are not in the least skeptical about a person who never says anything but is able to do things effectively.
6. Helping others to be as effective at work
Besides being ourselves effective at work, we should wish that people around us are the same as they will give impetus to the progress of important matters.For instance, a boss should advise his subordinates to eliminate unnecessary work procedures and give clear advice about how problems can be solved, among others.All of these, regardless of whether they have to do with work or living one’s life, have positive results as they make the subordinates happy both at work and in their private lives.
7. The next process is our customer …
Giving priority to customer is to ensure that any action we take truly reflects what the customer needs and not our thinking that it is what the customer wants.We must have seen products that looked really cool but did not quite make it.That’s because they did not squarely respond to customer needs.Aside from our (external) customers, we must not forget ‘internal’ customers who are our own colleagues, always keeping in mind that “The next process is our customer.” If there is a hitch in our work, a problem is bound to arise in the next process.The negative result is not only reflected in our work efficiency but also in our ability to effectively respond to customer needs.
8. Trying to change for the better
We should try to improve or change things by ourselves, i.e. following nobody’s instructions, for example in the case where problems arise as a result of complicated work process or unclear work assignment. An effective person would perceive the problem and try to find a solution. In this, he does not necessarily need to solve it himself. Just to think about development and improvement of things is very good as this, in itself, is the first step of becoming an effective person.
9. Setting one’s heart on something until it is accomplished
Start working until your job/assignment is accomplished but keep in mind that you cannot be solely responsible for all jobs/assignments.Instead, you must work on something you really have good knowledge of so that the outcome is most effective while coordinating with your colleagues who are well-versed in things you are not good at as joint efforts will lead to success.You can, besides, use the opportunity to learn and obtain knowledge from them.
10. Sharpening the saw
Sharpening the saw involves self-training and self-improvement in terms of knowledge and experience, i.e. admission that you do not yet know something well. This will prompt you to be ready to obtain new knowledge and learn new things. To start with, you will have to be physically fit as this will simplify your work. Next is self-improvement in the intellectual aspect through additional reading, attending seminars etc. You will also need to engage in spiritual and emotional development in order to be at peace with yourself, focused and able to understand yourself as well as others.
In the final analysis, another essential quality to complement the above-mentioned ten qualities is synergy, i.e. the ability to coordinate with others to ensure an effective outcome, understand and accept human differences, perceive the positive rather than the negative side of such differences and utilize the positive aspect of this in a constructive way, which requires an exchange of views and collective learning for the sake of work development and, in turn, the team’s success.
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Compiled by BLOG.SCGLogistics
Reference and picture credits jobsdb.com, pixabay.com