The problem today, namely organizational drag and frontline inproductivity, evolved as a result of putting humans that are good at interacting with one another to work that requires artificial interaction in the first place. Thus, AI has been developed continuously to logically replicate human behavior and thinking patterns for smarter applications. Now, it can make autonomous decisions based on statistical databases that are assembled systematically and is chipping away with superior performance in white-collar back office work. For app-savvy small business owners and part time operators, this could spell the beginning of a golden age for lean core competencies and services where frontline productivity sees fair margins distributed horizontally. To which type of jobs, however, is a different story. According to website survey results from Will Robots Take My Job?, the top 5 occupations immediately undertreat of AI outsource are call center work (99%), accounting (98%), remuneration and welfare (96%), delivery work (94%) and sales staff in department stores (92%). On the other hand, the skills that require the most human interaction will be invaluable in the AI dominated future. The same way human spirituality, morality and ethics remain incomprehensible algorithms, the following 5 skill sets could arm you with capacities AI can neither replicate nor compete with.
- Data visualization is undeniably the required skill set for outstanding presentation. Not through comprehensive narratives but rather by means of graphics that stimulate reasoning and imagination among the audience to better grasp the message being delivered. The good old saying “a picture is worth a million words” has never been more relevant today for soft skills of tomorrow. Learn them well to open new doors to career development and security.
- Communication and interpersonal skills are the primary success factor to team achievement that prerequisites teamwork. Interlapsing with ethics, literacy and professionalism, it is an immensely important soft skill because every line of profession requires it to build the kind of trust among members that synchronize team efforts and accomplish things normally unachievable. Interpersonal skills include effective communication and EQ (emotional intelligence ) such as self-awareness, empathy and sensitive approaches towards others. People with good interpersonal skills tend to work better in team settings or with other people in general as well as in negotiating and persuading crucial matters, all of which are fundamental to smooth team and business operations that drive the organization forward, steadily.
- Complex problem-solving skills or the decision making ability when faced with multi-interconnected issues. For as long as automated algorithms remain ineffective in resolving complex problems and making instinctive decisions, AI will remain just that; artificial logic incapable of functioning as a human being and thus taking over jobs that require the complex skills.
- Analytical and critical thinking skills or qualitative thinking on a systematic-scientific level to study the cause and effects of a problem in the big picture and backdrop, and thus redefine matters in contemporary terms to arrive at the most relevant-practical solutions and strategic plans going forward. Scientific research, i.e., in spite of ourselves, is always contingent upon objectivity, or, the ability to reason and act without the influence of personal feelings, perception and interest. No matter how much statistical data AI can analyze, objective finding means next to nothing unless the human decision making process is objective and ethical, as well. After all, it’s a man in the driver’s seat calling the shots. It’s never the magic wand, and always the magician holding it.
- Creativity. Few has never heard the Albert Einstein quote, “imagination is more important than knowledge”. Where knowledge is subjective to perception, imagination on the other hand, engulfs the entire universe behind life and evolution itself. Creativity being contingent on both imaginative capacities and the initial willingness to be wrong, it is what makes humans different from robots. Without it, new technologies and inventions will never be created. Although AI can take over logical work for humans and rightly so, e.g., 711’s beloved automatic sliding door, when it comes to creativity, AI is no match to humans in either resume or eulogy virtues. In conjunction with today’s design thinking processes that apply qualitative understanding to customer centric perspectives, creativity can bring about new developments and qualities that satisfy customer needs on unprecedented levels. Surprisingly, human creativity will become one of your most desirable skill sets any organization will hope to retain to remain competitive in the AI age of fascinating IoT.
At work, the rug under your feet can be pulled out at any moment as AI creeps closer around the corner with cheaper and better ways to handle redundant back office work. To remain relevant, aside from the 5 skill sets to distance yourself from artificial reaches, an eagerness to learn new skills and a personal passion to succeed, i.e., a progressive mindset, should propel you through the digital disruption and beyond with AI at the tips of your fingers. It’s your choice, to have AI at your command, or vice versa.
Compiled by BLOG.SCGLogistics
References brandbuffet.in.th, wealthmeup.com
Photos pixabay.com, unsplash.com