5 crucial values for effective logistics services


In Brief

Effective Logistics Management must be based on honesty to prevent business conflict, attend to quality standards and continuous improvement of work processes and services through streamlined technology that maximizes operational efficiency and opportunities for the service provider as well as the customers. In the same token, as the world evolves so rapidly and seizes to stop, operators that wish to remain relevant need to pay attention and adapt progressively with ever changing factors that emerge to alter the equation.


     The modern world is notorious for game changing technology. Inadvertently, it equates to smart systems and bots playing an increasing role in our work. Humans, to many’s delight, will progress to controlling the very capacities that tell them what to do, how to do it, and the best of all, how to make our lives easier. In business, humans will remain the driving force to determine management principles. This article touches on 5 values that are crucial to effectively adapt to a new normal and optimize logistics services, all of which  hinge on a common capacity. let’s take a look:

     1. Honesty

    Honesty in this context refers to the ability to reason and express opinion objectively and openly in the workplace, i.e., in the face of pressure, problems and conflict of interests. The latter, often perceived as a trade-off between one’s own benefit or convenience with that of the organization’s. Although honesty may seem a simple widely preached virtue, the determinant factor for business decisions today is, nonetheless, tied to profitability and market share. While, through the lens of logistics, there are various activities that affect a large number of stakeholders, strategic partners and customers alike negatively as a direct result of dishonest biddings and subjective work ethics of which could have been properly managed with Standard Operating Procedures (SOPs) in place to guide the right behaviour, proactively, in a systematized fashion. Negligence may go unnoticed initially but it always erupts a disbalance that comes back to haunt involved parties, sooner or later. 

     2. Quality Focus

   Quality control in logistics is an overarching system of maintaining SOPs to uphold a specified level of service efficiency of which is constantly improved through testing against existing systems. Objectivity is thus crucial to honest evaluation of existing procedures and is key to excellent in designing and implementing quality measurements. Humility, to the flip side, is required in promoting improvements in legacy systems, as well.
A Six Sigma measurement, for example, is used to evaluate the organization’s level of operational efficiency and identify potential process improvement with pinpoint factors that affect customers, minimize discovered errors and waste and apply statistical methods and tools to optimize the procedure. Such quantification can effectively fine-tune organization strategy and market targets, as well.

     3. Process Improvement 

    Process improvement is the bottom-up aspect of quality focus that requires operators on the frontline to have a progressive operational outlook that embraces curiosity and see learning and improvement as a life time journey. It is another vital perspective for logistics, business process management and the concept of timed delivery. The latter, the view that there is always a way to make delivery time shorter. Leadership perspective and clear communication is also vital to the team’s “I have to find a way to improve the process” mentality and the capacity to grasp, visualize and implement the concept, thereby, constantly identifying weaknesses in existing stratagems. Problems can then be diagnosed and labeled for potential solutions and system enhancement. The key to effective process improvement is an interactive SOP where feedback is constantly evaluated and updated to the book. Thus, while SOPs effectively handle daily Business As Usual (BAU) scenarios, leaders can get busy tackling grey areas in the system where best practices require redefining.

     4. IT Proficiency

    IT proficiency requires curiosity and a pioneer spirit to keep up with game changing trends and underlining capacities that could make or break the business. In the age of the digital supply chain (DSC), that being, a well designed IT system serves ultimately to define how the organization operates, founds efficiency and therefore sets SOP parameters for safe territories and best practices as well as what the structure can and cannot do in a standardized manner. Big Data, blockchained internet of everything, sensoring devices and how they are streamlined are all crucial to smooth supply chain automation in the era of digital revolution today and how it competes tomorrow.

     5. Progressive learning: the lifelong journey

    Progressive learning is an outlook of evolution, or the grasp that things gradually develop from a simple to more complex forms. Thus, nothing is as certain as change itself. As breaking trends bring new developments to technology and knowledge unforeseen in the hitherto, progressive professionals apply a constant state of alertness to act on manifested reasons that call for action. Such reasons, of course, hinging on scientific facts and plausibility that prove beyond reasonable doubt to render it awkward to not be endorsed, ergo progressed. As with other outlooks, Progressive learning requires a great deal of objectivity to see things the way they actually are instead of how one wants things to be. Professionalism, on the other hand, is a level of competency, objectivity, manners and a sense of duty expected of a contracted professional at all times. Such capacity forges, ideally, when the individual is passionate for the field of profession or takes pride in it as a contracted pro. Both, all the more powerful the drive. Thus, a synergy that stems progressive learning and propels the individual to stay ahead of game changing developments that shape their field of profession and organization. Without it, the individual will not be able to keep up in endless marathons of developments, not unless he or she enjoys doing so. With it grants a capacity to reason with open-mindedness to incorporate viable information from superiors, partners, team members and customers alike, and most importantly perhaps, sidestep irrelevant information and unfeasible aberrations as well as act on viable ones. Ultimately, objectivity and progressive outlooks grant a capacity to learn from the best teacher since the beginning of time when mankind started walking on two feet; lessons of failure, and therefore, identify loose ends, leave what’s not working behind and move on to embrace creative new and better ways of doing things.

There is only one reason why a game of Rummy isn’t played effectively: the game objective is not clarified, thus the player doesn’t know whether accumulating points or eliminating unuseful cards is more important. While being a professional requires a great deal of objectivity, progressive learning has little to do with IQ intelligence and everything to do with mindset. Being objective alone, nonetheless, does not automatically transpire professionalism. The potion is completed with a balanced mix of Pride and Passion, Diligence, Humility and Gratitude as well as the moral principles that guide self actualization. Passion, nonetheless, is usually inspired as fruit that doesn’t fall far from the tree. Generals take the stage to boost morales and rally the troops for causes worth fighting for. That is, the cause is constantly clarified: why exactly doing so is so important and why the people behind it are paramount to success.

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Compiled by BLOG.SCGLogistics
Reference and photo pexels.com, cerasis.com

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